Shipping
FREE SHIPPING FOR US ORDERS OVER $50:
We offer free ground shipping for all US orders over $50. We offer flat-rate shipping to all other international destinations.
DELIVERY:
Usually, it takes 2–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location but can be estimated as follows:
- USA: 3–4 business days
- International: 10–20 business days
SHIPPING:
Please allow 2-7 days (excluding weekends) for your order to ship. You will receive a shipping confirmation email with a tracking number when your order is fulfilled and shipped. Orders may be split across multiple shipments.
INTERNATIONAL SHIPPING:
The customer is responsible for any shipping costs for orders outside of the U.S. International shipping costs are based on the weight of the package and are calculated at checkout. Various factors such as customs clearance, distance, local handling, and unexpected delays can contribute to delivery times of up to a month.
SHIPPED TO THE WRONG ADDRESS:
We do not take responsibility for packages delivered to the wrong given address. You are responsible for checking that your shipping address is correct when your order is placed. If an address needs to be corrected, please email us immediately at help@topazpeaks.com so we can fix it BEFORE it ships. Once an order ships, we are not responsible.
LOST OR STOLEN PACKAGES:
Topaz Peaks is not responsible for lost or stolen packages. Once the tracking information indicates 'Delivered,' We are not liable for any theft or missing mail incidents. Please contact USPS (your local post office) with questions regarding shipment tracking and to further investigate what happened with the delivery.