Returns Policy

RETURNS:

At this time, We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at help@topazpeaks.com!

REFUNDS:

Refunds are only offered to customers who receive the wrong items or damaged items. If any of these apply, please contact us at help@topazpeaks.com with photos of wrong/damaged items and we’ll sort that out for you. 

EXCHANGES:

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at help@topazpeaks.com within 5 days after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!  

 

DAMAGED ITEMS:

All damaged items must be reported within 5 days of receiving the item. Please email us with a photo attached.  If you contact us after 5 days of receiving your damaged item, you will not be eligible for a refund or replacement.  Certain dyes (like black or dark denim) may transfer to lighter colors. This irreversible effect is increased by humidity and temperature. We do not assume responsibility for dye transfer.

 

CUSTOMER SERVICE:

We want to answer any questions or concerns you have. Please allow up to 24 hours for our Customer Service Team to respond to your email. Any emails sent after business hours are answered the next business day. Emails sent Friday after 1 PM MST through Sunday evening will be answered the following business day.